Our Commitment

We are convinced you'll love our furniture and the experience shopping with Lifely.

If for any reason you are not completely satisfied with your furniture, you can request a return within 30 days of receiving your order. We offer the option to swap/replace your item or obtain a store credit, with the unwanted items being returned or donated to charity. If the item has a fault, we can also arrange replacement parts or repair services.

How To Return?

1. Order it & receive it

Place your order with Lifely and get ready to unbox it!

2. Change of mind

If you’re not completely satisfied with the item, simply return it

3. We will arrange returns

Check below for more details.

Returns

We want you to love your new Lifely pieces. But if you change your mind, we’ve got you covered — with different return options depending on the product category.

Lifely Modular Washable Sofas

  • Change-of-mind returns are accepted within 30 days of delivery.
  • If the sofa has already been assembled, we’ll arrange for it to be collected and responsibly recycled.
  • We’ll refund the order minus the original shipping fee and a 15% recycling collection fee.
  • Refunds are processed once collection is confirmed.

Deep Dream Mattresses

  • Change-of-mind returns are accepted within 100 days of delivery.
  • If the mattress has already been assembled, we’ll arrange for it to be collected and responsibly recycled.
  • We’ll refund the order minus the original shipping fee and a recycling collection fee.
  • thiRefunds are processed once collection is confirmed.

All Other Products

  • Change-of-mind returns are accepted within 30 days of delivery.
  • Change-of-mind refunds incur a 15% restocking fee, plus deductions for original and return shipping.
  • Items must be returned for inspection in brand new condition with all original packaging fully intact.
  • Refunds are issued after the returned item has been inspected and approved.
  • If items are not in resellable condition, no refund will be issued.
  • If items are marked as clearance, no refund will be issued.

These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty.

Lifely is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.

Yes, if the order is cancelled prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours. Cancellation request must be received by 7am. If in case the item has already left the warehouse, return fees will apply. For cancellation of orders, please contact our customer care team at hello@lifelyhome.co.uk

If your item is damaged on arrival, please contact us within 7 days of delivery with:

  • A brief description of the issue
  • Clear photos showing the damage
  • A photo of the packaging (if possible)

Once we receive your claim, we’ll arrange a free replacement, full refund (including shipping), or repair — depending on the situation and your preference.

We may also collect the damaged item for recycling or donation, at no cost to you.

Our goal is simple: make it right, fast — with zero hassle.

Take a photo of the item and send it to hello@lifelyhome.co.uk with your request to make a return. This must be completed within 30 days of receiving your item. We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest. To make returning as easy as ABC, you can leave the goods out at your front door and our appointed driver will pick them up ASAP. You do not need to be present at the address to wait for the driver.

You can only use your store credit with Lifely* Furniture products

Store credits are valid for one year from the date of issuance. Please email hello@lifelyhome.co.uk should you wish to redeem your store credit.

Our assembly instructions are cleverly designed so that everyone can install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out. Then we made changes to the manuals until not a single person made any mistake assembling so you can have peace of mind that nothing will go wrong. Please note that improper assembly of a product is not included under warranty. However, Lifely may provide the part that is damaged in the course of assembling the product. If you need any help while assembling, feel free to get in touch with our helpful Customer Care team at hello@lifelyhome.co.uk

Rest assured if there’s a defect on your furniture we will make it right. Lifely warrants that all goods are free from defects and workmanship is of acceptable quality and durability for the purpose for which they are designed.

If you received a product with a manufacturing defect, such as missing parts, or in a way hindered the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

After we assess the case, you will be offered a number of options including:

  • Repair or replacement of affected parts
  • A swap or complete replacement of your item
  • Provide a return and full refund

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will work collaboratively with you to find a solution that you’re happy with. Additionally, we will not ask you to pay for the delivery fee for any replacement product either. If the item is in a usable condition, we may elect to donate the item to charity.

A refund request due to faulty products requires supporting documents such as photos/videos illustrating the fault or issue. These documents are typically reviewed within 24-48 hours from the date submitted. Once the request is validated, the refund will be processed and will appear back on the original form of payment within 5-10 business days. You may contact our customer service team at hello@lifelyhome.co.uk should you have any questions.

Warranty

Warranty applies to the following Defects: Deterioration causing the mattress to have a visible indention greater than 10 centimetres that is not associated with the use of an improper or unsupportive foundation or adjustable bed base. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

This limited Mattress Warranty does NOT cover the following: A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. Comfort preference. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Warranty applies to the following Defects: Deterioration causes the mattress to have a visible indention greater than 10 centimetress that are not associated with the use of an improper or unsupportive foundation or adjustable bed base. Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling. This limited Mattress Warranty does NOT cover the following: A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. Comfort preference. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.